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Position : Help Desk Agents
Skills : ---
Job ID : IMA-Mum
Experience : 1-2 Years
Qualifications : • UG, any Graduate – Any specialisation (graduation not required)
• Good communication – written and spoken – is a must.
• Any equivalent combination of education, exper
Job Description : • Responsible for assuring users are provided efficient and timely first level support on a 24x7 basis. • Respond to customer calls and queries. • Resolve incidents on primary level through telephone. • Dispatch, assign calls to the field engineers. • Follow up with field engineers and close incidents. • Prepare daily and monthly reports.
Locations : Mumbai (IMA-Mum), Kochi (IMA-Koc), Delhi (IMA-Del), Hyderabad (IMA-Sec), Bengaluru (IMA-Blr), Kolkata (IMA-Kol)

Click here to apply : hr@veritasinfratech.com