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  • VERITAS Infratech

    Namaste and Welcome

    India's leading transaction automation maintenance service provider.

    Veritas brings simple and cost-effective maintenance solutions

    Veritas values your commitments to your customers

    Veritas delivers robust and unique solutions customised for you

    Veritas services leading MSPs and CRAs in the country

    Veritas maintains all leading makes & models and is brand-neutral

    FLM | SRM | QRT | TIS / 900+ Touch-points / 20000+ ATMs / 2 TO 4 HRS TAT

    Comprehensive Maintenance Solution for
    all your banking automation

    FLM

    First Level Maintenance

    Top Hatch / Card Reader / Consumables

    Warranty & Post-warranty Services

    Housekeeping & Sanitising Services

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    SRM

    Site Repair and Maintenance

    Electrical Repairs & Replacements

    Doors, False Ceilings, Fixtures

    Upkeep of Displays & Signages

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    QRT

    Quick Response Team

    Pro-active updates of identified threats

    Emergency site visits

    Periodical and surprise site visits

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    IRS

    Installation & Relocation Services

    Surveillance / Biometric Systems

    Site Prepration, Installation & Relocation

    Support through Third Party logistics

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    TIS

    Total Infrastructure Services

    Survey, diagnose and submit reports

    Design, build & maintain infrastructures

    Total Turnkey Project Management

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    VPS

    Veritas Premium Services

    Incident Management Desk

    Cheque collection and deposit

    Dedicated & Qualified Field Resources

    read more...

    Earning Trust | Fulfilling Commitments

    Leading Managed Services Providers (MSP) & Cash Replenishment Agencies (CRA) have placed their faith in our commitment to quality, with an eye on TAT and cost. Your commitments to your customers are our priority. We understand your unique requirements and deliver cost-effective solutions.

    Our COMPANY

    Incorporated to offer superlative Maintenance Services

    Led by a team of professionals from the ATM industry.

    Bringing years of experience to deliver customised solution.

    Creating a nationwide network of trained and dedicated team for last-mile service delivery.

    Our VISION | Our MISSION

    Raise the bar on Customer Delight while enabling growth in the Client Business by becoming the most preferred organisation to work with – for our employees and partners.


    Become the wind beneath the wings of tomorrow’s commercial giants.

    Design and deliver solutions that give tangible returns on the client’s infrastructure investments.

    Create a nationwide service network through a combination of direct and partner presence.

    Enable excellence by pursuing opportunities in the service vertical and create ‘entrepreneurial partners’ across the nation.

    Deliver simple innovative solutions – accurately, promptly and cost-effectively.

    We Are Veritas

    Overview

    Veritas is one of India’s leading providers of maintenance solutions for ATMs and other transaction automation products. servicing all the leading MSPs in the country. Our solutions are designed keeping in mind your economics and service commitments to your customers so that you can focus on your core business priorities.

    Veritas offers maintenance services for all financial/banking transaction automation, such as ATMs, Point-of-Sale Terminals, Note Counters, Kiosks, etc., of any make and model, in India.

    Our operations span the length and breadth of the country, With over 900 touch points and 20000 ATMs. We are the leading First Level Maintenance (FLM) and housekeeping services provider in the country. Many of these ATMs are also covered for multiple services.


    About Us

    In 2012, Veritas was founded by first-time entrepreneurs with over 50 man-years in the ATM industry. Headquartered in Mumbai, Veritas Infratech Pvt. Ltd. was incorporated in 2015. The Company is incorporated with the aim of providing professional services.

    In less than a decade, Veritas has not only become the preferred service partner for leading MSPs in the country but also have won their admiration for bringing in innovative and cost-saving solutions to their maintenance requirements.

    Why Veritas

    People at Veritas do not just understand your unique requirements but also value your commitments to your customers.

    It is helmed by team with over 50 man-years of experience in the ATM and transaction automation industry. People at Veritas value your time and design solutions that are in line with today's demanding times. Our solutions are both cost-conscious and customer centric.

    The large service base that is covered by Veritas has positioned us reduce cost, which is passed on to you, and offer unparalleled Turn-Around-Time (TAT).

    flm
    srm
    qrt
    irs

    Veritas is the one-stop for all your maintenance requirements, with a Turn-Around-Time (TAT) of 2 to 4 hours anywhere in the country ATMs, Micro-ATMs, POS, Note/Coin Counting Machines & Fake Note Detectors, Security & Surveillance systems, Sensors & Alarm systems, we cover all your maintenance requirements, be it any make or brand.

    Our innovative solutions and exemplary services will be in tandem with your commitments to you customers, with an eye on the economics of delivering them.

    Our SERVICES

    Comprehensive Maintenance Solution for all your assets

    2 to 4 hours TAT anywhere in the country.

    Any brand, make or model of ATMs, banking automation products and surveillance systems.

    Choose from a range of bundled service-combos or ask us to design a unqiue solution for you.

    First Level Maintenance

    ATMs, Micro-ATMs, POS, Printer Kiosks, Cash Counting Machines, Fake Note Detectors and other such transaction automation products need to be up and running always. First line maintenance, or FLM, is a dedicated top hatch maintenance service that will ensure your assets optimum productivity. Veritas provides this service across all makes and models of anywhere in the country.


    With over 900 touch points, Veritas covers more than 20000 ATMs across the country, delivering an uptime of over 90% to more than 90% of the assets under its services.


    The top hatch service covers all incidents that do not require access to the vault (cash) area of the ATM. Our service personnel are trained on all the makes and models of automation products currently installed anywhere India.


    Our VIMS (Veritas Incident Management System) is a state-of-the-art CRM that is available to all our customers. This system not only gives real time status but also can provide periodical reports of performance of the assets we service. We add value by providing crucial information on the performance of the assets and highlight chronic issues.

    Site Repairs & Maintenance

    Veritas offers SRM services for offices, branches, ATM lobbies and retail outlets spanning the length and breadth of the country.


    Veritas has a dedicated team that executes routine maintenance of all real-estate infrastructure. This team carries out minor and major repair works and replacements of electrical accessories, sockets, switches, bulbs, etc. in branches, ATM lobbies as well as off-site kiosks.


    E-surveillance systems, alarms and warning systems and biometric equipment are also installed and maintained under post-warranty maintenance contract.


    Reporting of any mishaps and conditions of power supplies (UPS) and other electrical appliances such as air conditioners are also part to this team’s scope of work. Though repairs are not covered under this service, the team covers the upkeep of display signage, posters, notices, etc.


    Our technicians visit the sites on pre-scheduled dates (or periodicity). During these visits they perform the contracted duties, such as preventive maintenance, cleaning, repairing and/or pest control. They also provide valuable feedback on the condition of the site overall and highlight any specific area (not covered under our contract) that will help the customer improve their service delivery. This value addition ensures that the customers’ assets are well maintained and perform optimally.


    Any work that is not covered under the SLA is carried out after duly approved quotation and confirmed work orders.

    Quick Response Team

    Trained and dedicated teams are provided across the country to respond quickly to any emergency or untoward incident at your ATM site. The Quick Response Team is the first to reach the asset location to note and inform you any incident that may occur at your asset location.


    The QRT strictly adheres to specific TAT for all emergency and reactive calls. The team reaches the site to assess the emergency and assist in completing the documentary formalities that may be required by the concerned authorities.


    This team also ensures that the shutters of your ATM sites are opened and shut at the scheduled timings to ensure that your customers are not inconvenienced, and you do not lose the valuable revenue generating footfalls.

    Installation & Relocation Services

    The only maintenance service provider who offers a complete range of services to free you from complicated and time-consuming multiple vendor management.


    We at Veritas have a technically qualified team which will help you source the hardware your customer specifies.


    Veritas is the leading ATM maintenance service provider, in the country, with the expertise to install, maintain, repair, remove and reinstall.


    Veritas can provide customers an end-to-end solution of installing (including grouting) the ATM to getting it online (tech-ready). Our expertise will help you in reducing your labour and expend your resources on your core competency. Veritas will source, install, integrate, test and commission all the systems.

    Total Infrastructure Services

    Veritas is the leading ATM maintenance service provider, in the country, with the expertise to install, maintain, repair, remove and reinstall. Veritas has been servicing all makes and models of ATMs across the country for all leading MSPs in the country.


    We offer a comprehensive and trusted service that starts with the initial site survey through to the installation of the new ATMs. If required, Veritas can coordinate with third party logistics partners to package and relocate (or dispose) the replaced machines from site.


    Veritas brings all these services to you at your convenience – right from initial site survey to handing over upon completion – and handled with speed, efficiency and cost-effectiveness.
    Our range of services include:

    • Visit and conduct a thorough audit of the site.
    • Survey and diagnose the machine fault and prepare a comprehensive report for rectifications.
    • Liaise with third parties to provide transportation of machines to and from site (if required).
    • Manage the project in third party contractors are involved for other specialist services.

    Our personnel are trained and qualified to work on the project with thorough knowledge of the makes and models of ATMs available in India.
    Our Standard Operating Procedures (post site-audit) include:

    • Constructing the site (as per you plan, design and branding)
    • Grouting and bolting the ATM
    • Upload the requisite software to ensure your ATM is functioning optimally
    • Installing and ensuring ATM is powered on and handing over the site and ATM to your technical team
    • Installing and commissioning all surveillance and security systems (if in scope of work)
    • Packaging the old/replaced ATM (if required) for transportation (by third party)
    • Clearing the work area and readying it for your customers

    Veritas Premium Services

    Incident Management Service: Veritas offers this limited service to our customers to facilitate having an onsite team to manage their incidents. The team members will be selected based on the job description and qualification specified by the customer. A thorough background check and verification is done before the human talent is assigned to the customer site.


    Cheque (and other instruments) collection and deposit Service: Veritas will arrange to collect financial instruments from your customers and deposit appropriately, saving you valuable time faster realisation of your payments.


    Dedicated & Qualified Field Resources: Veritas can provide qualified and trained engineers and technicians for your onsite jobs. The credentials and backgrounds are thoroughly verified before they are deputed for you.

    Our LOCATION

    We are available when you need us

    Branch offices that are dedicated to offer localised attention.

    Round-the-clock availibility and responsive.

    Multi-mode connectivity with dedicated CRM to manage all calls.

    Available and Accessible


    We are headquartered in Andheri, Mumbai city - the commercial capital of the country - with corporate offices of many large companies.


    Andheri is well connected by road and rail. Its proximity to the international airport, with leading hotels in the vicinity, is an added convenience for the foreign traveller and business visitor.


    Working Hours:

    Monday - Friday: 09:30am to 06:30pm (IST)
    Saturday: 09:30am to 03:30pm (IST)


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    Reach Us


    Registered and Corporate Office


    Veritas Infratech Private Limited

    K. Raheja Prime, 8th Floor, Sag Baug Road, Marol, Andheri East, Mumbai, MH 400059. India.

    +91 (22) 4946 7777

    info@veritasinfratech.com


    Attend your call within 2 to 4 hours, anywhere in the country:

    North:  Bhopal | Chandigarh | Delhi | Lucknow

    East:  Bhubaneswar | Guwahati | Kolkata | Patna

    West:  Ahmedabad | Jaipur | Mumbai | Surat

    South:  Bengaluru | Chennai | Cochin | Hyderabad

    Our Location

    Serving India Proudly since 2012 || © Veritas Infratech Pvt. Ltd. || All Rights Reserved