Veritas brings a simple and easy way to address all your transaction automation maintenance needs from the comfort of your desk, with the simple motto of promptly, accurately and cost-effectively. Veritas offers you simple solutions for all IT Infrastructure Facility Maintenance service requirements. With a keen ear to your brief and a focused eye on your needs, Veritas ensures that it designs and delivers robust and unique solutions which are not only simple but also very cost-effective. Veritas aims to meet the expanding needs and rising challenges faced by the Managed Service Providers (MSP) & Cash Replenishment Agencies (CRA), with a special focus on the Banking Industry. Veritas delivers exemplary service keeping in mind your economics and your service commitments to your customers so that the you can focus on the more lucrative and productive channels of your business.
Raise the bar on Customer Delight while enabling growth in the Client Business by becoming the most preferred organisation to work with – for our employees and partners.
- Become the wind beneath the wings of tomorrow’s commercial giants.
- Design and deliver solutions that give tangible returns on the client’s infrastructure investments.
- Create a nationwide service network through a combination of direct and partner presence.
- Enable excellence by pursuing opportunities in the service vertical and create ‘entrepreneurial partners’ across the nation.
- Deliver simple innovative solutions – accurately, promptly and cost-effectively.
Things We Can Do
FLM - First Line Maintenance Services
First line maintenance, or FLM, is a dedicated top hatch maintenance service. Veritas provides this service across all makes and models of ATMs, Micro-ATM, POS, Cash Counting Machines, Fake Note Detectors and other such banking automation products.With over 950 touch-points, Veritas maintains more than 20000 ATMs across the country, delivering an uptime of over 90% to more than 90% of the assets under its services. The top hatch service covers all incidents that do not require access to the vault (cash) area of the ATM or replacement of any part. Our service personnel are trained on all the makes and models of automation products currently installed anywhere India. Our FLM service covers:
- Responding to an incident within the contracted Service Level Agreement.
- Resolving all Top Hatch related incidents, such as: ATM Down, Card-reader Fatal, Replacement of Consumables, etc.
- Warranty & Post-warranty (AMC) Services
In addition, as an associated service, Veritas also offers Housekeeping Services. This ensures your premises are clean, hygienic and safe for your customers. Housekeeping services are offered once or twice day, as maybe required. Periodical deep-cleaning ensures your premises not only offer a clean environment but also ensures that the ATMs and other equipment at optimum performance.
SRM - Site Repairs and Maintenance Services
- Routine maintenance of all real-estate infrastructure.
- Sanitising & Pest Control
- Replacements of electrical accessories, sockets, switches, bulbs, etc. in branches, ATM lobbies as well as off-site kiosks.
- Reporting of any mishaps and conditions of power supplies (UPS) and other electrical appliances such as air conditioners are also part to this team’s scope of work.
Total Infrastructure ServicesVeritas is the only nationally present ATM maintenance service provider with the expertise to install, maintain, repair, remove and reinstall. Veritas has been servicing all makes and models of ATMs across the country for all leading MSPs in the country.
- Site Audit: Auditing the site for compliance with you requirements and has the infrastructure to ensure the feasibility of installing and operating your ATM.
- Commissioning: Installing (grouting) and configuring the hardware, software and connecting to your network.
- Software Upload: Keeping your ATM function at optimum by ensuring all software patch and updates are uploaded on time.
- Testing: Carrying out the full suite of transaction-testing and ensuring your ATM is performing optimally and ready for your customer.
- Handover Checklist: Providing a complete checklist ATM readiness for handover to the maintenance services team.
- Report: Comprehensive report and status of all newly installed ATMs.
- e-Surveillance Systems & Fire/Warning-Safety Systems
- Dispensers for sanitizers and aerosols
- Signage, Displays & other promotional devices
Adding Value to Your Services
Veritas is managed by a team with over 50 man-years of industry expertise.
- Single largest ATM maintenance service provider in the country with presence in all states
- Turn-around-time (TAT) of 2 to 4 hours anywhere in the country.
- All non-cash related maintenance services for all brands/makes of ATMs under one roof.
- 24x7 Incident Management Desk
- Real time updates on your incidents through dedicated CRM
- Account Manager to attend to any escalation
- Manage your consumables and other logistics
- Clear and prompt documentation on Asset status
- Chronic asset and other equipment report on demand
We are Available and Accessible at:Veritas Infratech Pvt. Ltd., K. Raheja Prime, 8th Floor, Sag Baug Road, Marol, Andheri East, Mumbai, MH 400059. India.
Telephone: 091 (22) 4946 7777 | Email: email@example.com | CRM: Customer Login Working Hours (IST): Monday - Friday: 09:30am to 06:30pm | Saturday: 09:30am to 03:30pm
We are here to attend your call within 2 to 4 hours, anywhere in the country:
North: Bhopal | Chandigarh | Delhi | Lucknow || East: Bhubaneswar | Guwahati | Kolkata | Patna West: Ahmedabad | Jaipur | Mumbai | Surat || South: Bengaluru | Chennai | Cochin | Hyderabad